Returns

 

 

In Laymans Terms:

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You have 30 days from the purchase date to return an item to us. In order to be eligible for a refund it must be in the same unused condition you received it. 

Earrings and Bespoke pieces are unfortunately non refundable.

Postage must be paid by the buyer both too and from the shop; we always post Insured and recommend customers also post their returns insured.

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In Legal Terms:

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Earrings and bespoke pieces are not eligible for refunds and delivery is the customer's responsibility.

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To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, damaged or missing parts for reasons not due to our error is not eligible for a refund.
Any item that is returned more than 30 days after delivery may not be eligible for a refund.

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Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tdwatsondesigns@gmail.com

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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.